• Led a $40M, 0→1 initiative with a 25+ person product team through Agile and Lean UX practices, delivering the Centene Recovery Platform with a 34% increase in claim processing speed and 62% fewer data errors.
• Doubled the average processing speed of 5 product lines by launching 5 enterprise-scale MVPs across multiple departments, applying information architecture and design critique to streamline workflows.
• Improved sprint commitment accuracy from ~60% to 90% across 7 product teams by scaling a custom agile workflow ("Slicing") that gave designers, developers, and POs a bi-weekly cadence and shared source of truth for in-flight work.
• Cut average UI build time by ~30% across product teams by consulting on AI adoption and design systems strategy adapted to each team's existing stack, rather than forcing migration to a single framework.
• Cut MVP timelines from ~6 weeks to 2 by building the K-T design system from scratch and shipping components into Fondue — a system reaching 1 in 15 Americans — with accessible, ready-made parts.
• Saved 200+ design hours annually by consolidating 4 redundant design workflows into shared systems work, surfaced through weekly DesignOps and Design Studio forums I led across 7 product teams.

• Led the end-to-end redesign of a 500-page enterprise banking website serving 2.3M customers, delivering the full migration in 11 months against a 14-month plan.
• Drove a 35% lift in investment account sign-ups by redesigning the onboarding flow from 14 steps to 6, removing redundant identity checks and surfacing fee transparency upfront.
• Cut customer-support calls by 25% after restructuring the site's information architecture, validated through tree-testing with 400+ customers before any screen was designed.
• Achieved a 100% Lighthouse score across 500+ pages by meeting ADA, Section 508, and WCAG AA compliance standards.
• Accelerated delivery timelines ~25% by introducing Scrum, Agile, and human-centered design practices across a 10+ person cross-functional team and the 20+ person marketing department.

• Built 80+ client websites with WordPress, HTML, and CSS, owning each project from kickoff to launch.
• Cut client revision rounds from an average of 5 to 2 by establishing the agency's standard UX process (competitive analysis, user research, wireframing, and prototyping), now adopted across all new client projects.
• Reduced post-launch support requests 75% by training 40+ clients to self-manage their websites via CMS, eliminating reliance on hourly dev help for routine content updates.

• Mentored over 1,000 students in weekly live sessions covering product design theory, portfolio creation, resume writing, and positioning, guiding them to build professional prototypes and portfolios — with many securing internships and reporting higher confidence in job applications.

• Mentored 125+ students in weekly sessions on product design theory, UX processes, Agile methods, enterprise structures, and career development, facilitating design sprints and using Claude Code for prototyping — helping many mentees secure design positions and improve their portfolios.

• Generated $20K+ in event revenue by producing 25+ paid monthly events, including professional lectures, studio tours, mixers, and a 300-attendee marketing conference.

• Grew a design community to 300+ members by organizing and hosting 20+ free monthly events, providing accessible design education and career resources to a growing professional community.

Certified Google Design Sprint Facilitator masterclass.

Pursued advanced education to strengthen skills in organizing and leading decentralized Agile product teams.

Completed 40+ college courses over ten years, self-funding continuous education while building a broad, adaptable skillset.